1. General Scope of Service

These terms and conditions set forth the legal and operational framework under which Phoenix Collision Center, located at 905 Kramer Ln, provides motor vehicle repair, diagnostic, modification, and maintenance services.

By contracting any of our services, the client agrees to have read, understood and agree to all the clauses described herein.

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2. Vehicle Reception and Initial Assessment

At the time of delivery of the vehicle, a detailed inspection will be scheduled by appointment. The purpose of this inspection is:

• Detect visible and structural damage.

• Gather essential information to generate a preliminary budget.

• Establish the general conditions of the vehicle when entering the workshop.

The initial budget is an estimate based on the visible diagnosis. Phoenix Collision Center reserves the right to modify such estimate if additional damage or hidden conditions are identified during disassembly or repair that affect the integrity or functionality of the vehicle. The client will be duly notified and must approve any budget adjustments before proceeding with the process.

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3. Spare Parts, Labor and Warranties

The customer will have the possibility to choose between:

• Genuine Parts (OEM): New parts provided by the vehicle manufacturer, subject to the supplier's warranty.

• Alternative spare parts: Parts of equivalent quality used for budget adjustments or by customer decision. These parts will not have a direct warranty from the workshop.

Applicable Warranties:

• Paint: Lifetime warranty against application defects, discoloration or peeling, provided that these are causes attributable to the work carried out by the workshop.

• Labor: Coverage of 20 days from the delivery of the vehicle to report nonconformities or request adjustments at no additional cost. After this period, it will be considered as a new service.

Warranties do not apply for reused parts, parts installed at the express request of the customer without technical recommendation, or in situations of improper use, subsequent accidents, exposure to chemicals or extreme weather conditions not controllable by the workshop.

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4. Delivery Time and Service Commitment

Delivery times will be estimated at the time of budget approval. However, this period may vary for reasons beyond the workshop's control, such as:

• Delays in the availability of spare parts.

• Additional technical evaluation not foreseen.

• Climatic or logistical factors.

Phoenix Collision Center is committed to maintaining constant communication with the customer through progress updates. In the event of unforeseen delays, the technical team will contact the customer directly to reschedule the estimated delivery date.

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5. Towing Service

The workshop offers towing service for customers who are unable to move their vehicle to the premises on their own. By requesting this service, the customer agrees:

• That the towing will be carried out by a third party or authorized personnel under safety protocols.

• That the workshop will not be responsible for pre-existing damage, natural wear and tear or external conditions that compromise the condition of the vehicle during the transfer.