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PHOENIX COLLISION CENTER: EXPERT AUTO BODY AND COLLISION REPAIR.
FAQ
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Who is Phoenix Collision Center?We are a specialized automotive repair shop committed to quality, transparency, and personalized service. Our team combines technical expertise with a genuine focus on safety and customer satisfaction. We serve private vehicles, commercial fleets, luxury models, and electric or hybrid cars.
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Is my vehicle insured while at the shop?Yes. We carry active policies that cover accidental damage occurring within our facility.
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Can I leave personal items in the car?We recommend removing them. We cannot assume responsibility for forgotten belongings.
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Is towing an additional cost?Yes, but you’ll be informed of the cost before the service is dispatched. We work with trusted, safety-compliant providers.
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What if I have an accident outside business hours?Call us at 512-696-7475. Our 24/7 line connects you with immediate assistance and towing coordination.
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How will I know when my vehicle is ready?We keep you informed with regular updates via phone or digital communication from start to finish.
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Can I request an estimated delivery date?Yes. Once the estimate is approved, we’ll provide a projected timeline, subject to parts availability and external factors.
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What forms of payment do you accept?We accept cash, credit/debit cards, and bank transfers. We also coordinate with insurance providers when applicable.
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What does the paint warranty cover?It covers application defects, discoloration, or peeling caused by workmanship performed at our facility.
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Can I choose the type of replacement parts?Yes. We offer both OEM and alternative parts, clearly explaining the benefits and warranty coverage of each.
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Do you service electric or hybrid vehicles?Absolutely. Our team is trained and equipped to handle electric and hybrid vehicles with specialized tools.
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Do you offer custom modifications?Yes. We provide aesthetic upgrades, electrical adaptations, and more. Each request is evaluated and quoted separately.
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Can you work with commercial fleets?Yes. We offer scheduled and priority service for business vehicles to ensure operational continuity.
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Can I bring my car without an appointment?We recommend scheduling an appointment to ensure availability and allow for a thorough evaluation without delays.
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Will I receive a report from the initial inspection?Yes. After the inspection, you'll receive a summary of findings, recommendations, and a preliminary estimate.
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