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PHOENIX COLLISION CENTER: EXPERT AUTO BODY AND COLLISION REPAIR.

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FAQ

  • Who is Phoenix Collision Center?
    We are a specialized automotive repair shop committed to quality, transparency, and personalized service. Our team combines technical expertise with a genuine focus on safety and customer satisfaction. We serve private vehicles, commercial fleets, luxury models, and electric or hybrid cars.
  • Is my vehicle insured while at the shop?
    Yes. We carry active policies that cover accidental damage occurring within our facility.
  • Can I leave personal items in the car?
    We recommend removing them. We cannot assume responsibility for forgotten belongings.
  • Is towing an additional cost?
    Yes, but you’ll be informed of the cost before the service is dispatched. We work with trusted, safety-compliant providers.
  • What if I have an accident outside business hours?
    Call us at 512-696-7475. Our 24/7 line connects you with immediate assistance and towing coordination.
  • How will I know when my vehicle is ready?
    We keep you informed with regular updates via phone or digital communication from start to finish.
  • Can I request an estimated delivery date?
    Yes. Once the estimate is approved, we’ll provide a projected timeline, subject to parts availability and external factors.
  • What forms of payment do you accept?
    We accept cash, credit/debit cards, and bank transfers. We also coordinate with insurance providers when applicable.
  • What does the paint warranty cover?
    It covers application defects, discoloration, or peeling caused by workmanship performed at our facility.
  • Can I choose the type of replacement parts?
    Yes. We offer both OEM and alternative parts, clearly explaining the benefits and warranty coverage of each.
  • Do you service electric or hybrid vehicles?
    Absolutely. Our team is trained and equipped to handle electric and hybrid vehicles with specialized tools.
  • Do you offer custom modifications?
    Yes. We provide aesthetic upgrades, electrical adaptations, and more. Each request is evaluated and quoted separately.
  • Can you work with commercial fleets?
    Yes. We offer scheduled and priority service for business vehicles to ensure operational continuity.
  • Can I bring my car without an appointment?
    We recommend scheduling an appointment to ensure availability and allow for a thorough evaluation without delays.
  • Will I receive a report from the initial inspection?
    Yes. After the inspection, you'll receive a summary of findings, recommendations, and a preliminary estimate.
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