At Phoenix Collision Center, we understand that the privacy of our clients is not simply a legal requirement, but a fundamental pillar of the relationship of trust we seek to build and maintain with each person who chooses us. The purpose of this Privacy Policy is to explain in a clear and detailed manner what type of data we collect, how we use it, how we protect it and what your rights are as the owner of that information.

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1. What information do we collect?

We collect only the information strictly necessary to provide a high-quality and efficient service. This may include:

• Personal contact data, such as name, telephone number and email address.

• Information about your vehicle, including make, model, year, vehicle identification number (VIN), and details of the claim or service required.

• Technical browsing data, such as IP address, operating system, approximate location and browsing behaviour within our website, collected using cookies.

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2. What do we use your information for?

The information you provide to us has very specific purposes, among which the following stand out:

• Manage and follow up on appointments and requested services.

• Provide personalized customer service and post-service follow-up.

• Send important notifications (vehicle status, reminders, quotes, etc.).

• Improve the navigation and experience on our website.

• Comply with legal, tax or contractual requirements, such as sending information to insurers.

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3. Data security and confidentiality

We understand the value of your data. For this reason, we implement both technical and administrative security measures, including:

• Use of email platforms and encrypted storage.

• Restricted access to data by authorized personnel only.

• Internal data protection protocols and constant updating of our practices in accordance with applicable regulations.